We ship to addresses within the 48 continental U.S. states.

Please note that due to shipping carrier regulations concerning high-capacity lithium-ion batteries, we are unable to ship e-bikes or e-bike components, such as batteries, displays, and controllers, outside of the 48 continental United States.

Yes, we are delighted to provide complimentary shipping for all orders to addresses within the 48 continental United States, including complete bicycles. Shipping to destinations outside the 48 continental United States is determined by package weight and size.

For standard orders, please allow 3 to 7 business days for your shipment to reach your address.

We regret that for any third-party shipping, we are unable to provide additional shipping information or documentation. Please note that any delivery dates provided by Yotobike are estimates.

In the case of pre-orders, kindly refer to the estimated shipping date on the product page. Once the order has been shipped, a shipping confirmation email will be sent to your email address.

In case you need to update your shipping address and haven't received shipping confirmation or tracking details yet, kindly send an email to (support@yotobike.com). We will make every effort to adjust your order details accordingly. We strive to respond within a maximum of 72 hours.

Minor assembly is required for Yoto E-bikes, including the handlebars, front wheel and pedals. upon arrival, We recommend watching our helpful assembly/ YouTube videos before beginning the assembly process.

While we sincerely hope this doesn't occur, if your package does arrive damaged or with missing items, please contact us immediately at (support@yotobike.com).

Our team is committed to resolving the issue promptly and will gladly replace any damaged parts as needed. We strive to respond within a maximum of 72 hours.